FAQ
Frequently Asked Questions
We’re here to help! Below, you’ll find answers to some of the most common questions about SmartWatchCam.
General Questions
Q: What is SmartWatchCam?
A: SmartWatchCam is a smart home security solution that provides 24/7 protection through advanced, easy-to-use cameras and real-time monitoring.
Q: How do I contact customer support?
A: You can reach our support team via email at support@smartwatchcam.com or use the live chat on our website.
Product Features
Q: Do your cameras have night vision?
A: Yes! Our cameras feature high-quality infrared night vision, ensuring clear footage even in complete darkness.
Q: Is SmartWatchCam compatible with smart home devices?
A: Absolutely. Our cameras integrate seamlessly with popular smart home systems like Alexa and Google Home.
Q: Can I access footage from my phone?
A: Yes! Our mobile app lets you view live footage, receive alerts, and access recordings from anywhere.
Shipping and Orders
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within [your region].
Q: How long does shipping take?
A: Orders typically arrive within 5–7 business days. You’ll receive tracking details once your order ships.
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, contact us for a hassle-free return.
Installation and Setup
Q: Are the cameras difficult to install?
A: Not at all! Our cameras come with step-by-step instructions, and most customers set them up in under 10 minutes.
Q: What do I need to use SmartWatchCam?
A: Just Wi-Fi and our app, available for both iOS and Android devices.
Q: Can I install the cameras outdoors?
A: Yes, our cameras are weather-resistant and designed for both indoor and outdoor use.
Technical Questions
Q: How is my data secured?
A: Your security is our priority. All footage is encrypted and stored securely in the cloud.
Q: How long is footage stored?
A: Footage is stored for up to 30 days with our standard plan, and extended storage options are available.
Q: Do the cameras work during a power outage?
A: While the cameras require power, they can resume functionality automatically when power is restored.
Still Have Questions?
If you didn’t find your answer here, feel free to reach out to us at support@smartwatchcam.com. We’re here to help!