Shipping and Returns
Shipping & Returns Policy for SmartWatchCam
Effective Date: 12/10/2024
At SmartWatchCam, we’re committed to providing a seamless shopping experience. Below are the details about our shipping and returns policy.
Shipping Policy
Processing Time
- Orders are processed within 1–3 business days.
- You’ll receive a confirmation email with tracking information once your order ships.
Shipping Rates
- Free Standard Shipping: On all orders within [To Be Determined At A Later Date].
- Expedited Shipping: Available at checkout for an additional fee.
Delivery Times
- Standard Shipping: 7–14 business days.
- Expedited Shipping: 2–3 business days.
International Shipping
- Currently, we ship to select countries. Additional fees and customs duties may apply.
Tracking Your Order
- Use the tracking number provided in your email to monitor your package’s progress.
Returns & Refunds
Our Guarantee
We stand behind our products and offer a 30-day satisfaction guarantee.
Eligibility for Returns
- Items must be unused and in their original packaging.
- Return requests must be initiated within 30 days of receiving your order.
Return Process
- Contact our support team at support@smartwatchcam.com to initiate a return.
- You’ll receive instructions and a return label.
- Once we receive your item, we’ll inspect it and process your refund.
Refund Policy
- Refunds are issued to your original payment method.
- Processing time: 5–7 business days after approval.
Exchanges
- If you received a defective or incorrect item, contact us immediately for an exchange at no additional cost.
Non-Returnable Items
- Gift cards
- Items marked as final sale
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us within 7 days of delivery with your order number and details.
Need Help?
For questions or assistance, reach out to us at:
📧 support@smartwatchcam.com